Service

You’re carrying the weight of the world. Kennedy Scales is here to help you balance it.

Our experienced, state-certified technicians are trained to quickly identify and solve scale equipment problems. For over 60 years, we’ve provided weighing systems and solutions that are precise, reliable, and cost-effective.

Our fleet is fully equipped with 1,000 pounds of Certified Test Weights, along with the tools and parts required to keep your scale functioning properly. Our Calibration Weights are ASTM Class 0 (zero) to NIST Class F-certified. We also carry a large selection of repair parts on our service vehicles. All Standards used by Kennedy Scales are NIST Traceable.

Kennedy Scales can service and calibrate your scale equipment in our lab or our professionals are happy to visit customer sites for scale calibration and certification, preventative maintenance, repair, and training. We also offer torque calibrations and test stand calibrations.

For further convenience, Kennedy Scales offers web-based calibration certificates that are a convenient option. The web-based Calibration Data Viewer provides real-time access to customer assets and related history. Customers appreciate the simple and familiar web-based interface that allows them to quickly navigate the site. Even more convenient, customers typically receive calibration certificates while the technician is still on the job site.

Safety and accountability are of the utmost importance to us at Kennedy Scales. That’s why our technicians are state certified and our products meet applicable state standards. As a core company value, we are dedicated to promoting occupational health and safety in our workplace, and in our business with our customers. Continuing education and a commitment to constantly improving the way we do business is a priority from the top down at Kennedy Scales. Adherence to our internal policies and demonstrating accountability to our external clients is a leadership skill expected and demonstrated by our leadership and employees.

  • Kennedy Scales is an Authorized Field Representative for the Mettler Toledo Laboratory.
  • Kennedy Scales. is a MSHA Part 48(b)-approved per the requirements of 30CFR, Part 48(b) (Surface/Metal/Nonmetal). MSHA ID#: 9EH
  • Kennedy Scales. is a member of Avetta, BROWZ, First Verify, Global RMS and ISNetworld.

Premier Service Plan

Our Premier Service Plan provides periodic maintenance and calibration of your weighing equipment and takes the worry out of making sure your weighing equipment is accurate and performing efficiently. We provide an updated equipment list each visit from our customer equipment database, whether it is monthly, quarterly, or semi-annually and can provide calibration reports and standard operating procedures to meet your ISO requirements. Each of our technicians is equipped with test standards that are certified annually.

Features of our Premier Service Plan include:
  • Service within 24 hours on repair calls.
  • Free use of replacement rental equipment of available models in stock, if any equipment purchased from Kennedy Scales. needs repair for a covered warranty failure during the equipment warranty period and cannot be repaired on site.

Our Premier Service plan saves you the hassle of having to call us or schedule your weighing equipment maintenance. We will take care of it by calling you in advance to schedule your periodic maintenance. No obligation, no time commitments, no strings attached.

Download our Service Plan (PDF)


Request Service:

Click below and fill out a request form:

On-Site Service Request Form

In Shop/Lab Service Request Form


Customer Forms:

Credit Application for a Business Account

Sales & Use Tax Exemption Form

Decontamination Declaration Form